Refund policy

At [ZUNEZO.COM], we are committed to delivering quality women’s footwear across Pakistan. Please review the following exchange and refund policy carefully before placing your order.

Exchange Policy

We offer exchanges on all women’s footwear products, including flats, pumps, and heels, under the conditions below:

  • Exchange requests must be reported within 24 hours of parcel delivery.

  • Exchanges are applicable in case of size issues or if you wish to exchange the article.

  • The product must be unused, unworn, and in its original condition, with the original box and tags intact.

  • Once your exchange request is approved, our team will share the return address.

  • Customers are required to send the parcel back via any courier service within Pakistan at their own expense.

  • If exchanging for another article, the exchange will be subject to product availability. Any price difference will be communicated and settled accordingly.

Refund Policy

Refunds are only applicable if the customer receives a damaged, defective, or broken footwear item.

  • The issue must be reported within 24 hours of delivery, along with clear photos or a video of the product.

  • The damaged product must be returned to us at the provided address.

  • Customers must share a clear photo of the courier receipt as proof of return shipment.

Processing Time

  • Once the returned parcel is received and inspected, the exchange will be dispatched or the refund will be processed within 5–7 working days.

  • Refunds will be processed via bank transfer or the original payment method, depending on the order type.

  • Delivery times may vary based on the courier service and location within Pakistan.

Important Notes

  • No exchanges or refunds are offered on used or worn items.

  • Sale or discounted items may be non-exchangeable unless damaged (if applicable).

  • Shipping charges are non-refundable.

For further assistance, please contact our customer support team immediately after receiving your order.