Terms of service

Welcome to ZUNEZO.COM. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. About ZUNEZO.COM

ZUNEZO.COM is a Pakistan-based footwear brand offering women’s footwear, including flats, pumps, and heels, through online sales across Pakistan.

2. Acceptance of Terms

By accessing this website or placing an order with ZUNEZO.COM, you confirm that you are at least 18 years of age and agree to comply with these Terms of Service, our Exchange & Refund Policy, and any other policies displayed on our website.

3. Product Information

We strive to ensure that all product descriptions, images, prices, and availability details are accurate. However:

  • Colors may slightly vary due to screen resolution and lighting.

  • Sizes are based on standard measurements; minor variations may occur.

  • ZUNEZO.COM reserves the right to modify or discontinue any product without prior notice.

4. Orders & Payments

  • All orders placed on ZUNEZO.COM are subject to confirmation and availability.

  • We offer Cash on Delivery (COD) and other available payment methods within Pakistan.

  • ZUNEZO.COM reserves the right to cancel or refuse any order due to stock unavailability, pricing errors, or suspicious activity.

5. Shipping & Delivery

  • We deliver nationwide across Pakistan through third-party courier services.

  • Delivery timelines may vary depending on location, weather conditions, or courier delays.

  • Shipping charges, if applicable, will be clearly communicated at checkout.

  • ZUNEZO.COM is not responsible for delays caused by courier services once the parcel has been dispatched.

6. Exchange & Refund Policy

  • Exchanges and refunds are governed by our Exchange & Refund Policy, which forms an integral part of these Terms of Service.

  • Refunds are only applicable in case of damaged or defective products.

  • Exchange requests must be made within the specified time period after delivery.

  • Shipping charges are non-refundable.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate and complete shipping and contact information.

  • Inspect the parcel at the time of delivery where possible.

  • Contact our support team immediately in case of any issue with the order.

8. Intellectual Property

All content on ZUNEZO.COM, including logos, images, text, graphics, and designs, is the property of ZUNEZO.COM and may not be copied, reproduced, or used without prior written permission.

9. Limitation of Liability

ZUNEZO.COM shall not be liable for:

  • Indirect, incidental, or consequential damages arising from the use of our products or website.

  • Any allergic reactions, discomfort, or wear-related issues caused by improper use of footwear.

  • Courier-related delays or losses beyond our control.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share customer data with third parties except where required for order fulfillment or by law.

11. Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the Islamic Republic of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of Pakistani courts.

12. Changes to Terms

ZUNEZO.COM reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website constitutes acceptance of the revised terms.

13. Contact Information

For any questions, concerns, or support, please contact us:

Phone: +92 325 8448172
WhatsApp: +92 325 8448172
Email: zunezoofficial1@gmail.com