Shipping policy

At ZUNEZO.COM, we aim to deliver premium women’s footwear to our customers across Pakistan in a timely and reliable manner. Please review our shipping policy below.

1. Shipping Coverage

  • We currently offer nationwide delivery across Pakistan.

  • Orders are delivered through reputable third-party courier services.

2. Order Processing Time

  • Orders are processed within 1–2 working days after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • In case of high-volume sales, processing times may be slightly extended. Customers will be informed accordingly.

3. Delivery Time

  • Major Cities: 2–4 working days

  • Other Cities / Remote Areas: 3–6 working days
    Delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be clearly mentioned at checkout.

  • Any promotional free-shipping offers will be communicated on the website or social media platforms.

5. Cash on Delivery (COD)

  • We offer Cash on Delivery (COD) across Pakistan.

  • Customers are requested to keep the exact payment amount ready at the time of delivery.

6. Order Confirmation & Tracking

  • Once your order is confirmed, you may receive an order confirmation via WhatsApp, SMS, or email.

  • Tracking details will be shared once the parcel is dispatched, subject to courier availability.

7. Delivery Responsibility

  • Please ensure that the shipping address and contact number provided at checkout are accurate.

  • ZUNEZO.COM will not be responsible for delivery failures due to incorrect or incomplete address details.

  • If a parcel is returned due to customer unavailability or incorrect information, re-delivery charges may apply.

8. Damaged or Missing Parcels

  • If you receive a damaged parcel, please inform us within 24 hours of delivery with clear photos or a video.

  • Any claims reported after this time frame may not be entertained.

  • ZUNEZO.COM is not responsible for damages caused after delivery.

9. Refused or Unclaimed Orders

  • Orders that are refused or not accepted at the time of delivery may result in account restrictions.

  • Repeated order refusals may lead to order cancellation without notice.

10. Policy Updates

ZUNEZO.COM reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Information

For shipping-related queries or support, please contact us:

Phone: +92 325 8448172
WhatsApp: +92 325 8448172
Email: zunezoofficial1@gmail.com